How can our support help you?

How can our support help you?

Do you need help with one of our products ?

👉 For any request to after-sales service (SAV), you must be logged into the customer account you used during the purchase. This allows us to process your request more quickly and effectively.

Customer support response times

We do everything we can to respond as quickly as possible, usually within 1 to 2 business days (excluding weekends and public holidays). However, during periods of high demand, this deadline may exceptionally extend up to 5 business days. If that happens, thank you in advance for your patience and your understanding.

👉 No need to chase us or create a new request during these 5 days.

Opening new requests may push your ticket to the end of the queue, which would increase processing time.

Your name & surname *

Customer email *

Your phone number *

Subject *

Order number *

Type *

Description *

Attachment

Submit

Log in

Access your customer area to manage your requests, view your information and track your ongoing cases.

open a ticket

Send the necessary information so that our team can quickly understand your issue and provide you with a solution.

call us

Need immediate help? Contact our team by phone to get guided in real time.

satisfied customer

Our goal is simple: resolve your issue efficiently so you can get the most out of your PC.

Log in

Access your customer area.

open a ticket

Send us the information and we’ll provide a solution.

call us

Need immediate help? Contact our team by phone

satisfied customer

Our goal is to solve your problem so you can enjoy your PC to the fullest.

transparent

Components are detailed and the displayed performance.

high-performing

We design ultra-high-performance PCs, optimised and ready to use.

FlowUP technician in a custom gaming PC assembly workshop, carefully handling computer components with care and expertise

Reliable

Each PC is assembled, carefully tested, and supported by responsive customer service.

FlowUP team members—passionate and united—in their custom gaming PC assembly workshop, ensuring quality service

careful

Because we’re gamers ourselves, first and foremost!

Have a question? Call us on +33 7 44 30 30 82.

Day	Phone hours
Monday	10:00 – 12:00 / 13:00 – 18:00
Tuesday	10:00 – 12:00 / 13:00 – 18:00
Wednesday	10:00 – 12:00 / 13:00 – 18:00
Thursday	10h00 – 12h00 / 13h00 – 18h00
Friday	10h00 – 12h00 / 13h00 – 18h00
Saturday	10:00 – 12:00 / 13:00 – 18:00
Sunday	closed

They talk about it better than we do !

4.2/5 +5 000 happuy customers

FLOW UP review

The order was extremely fast, everything went as planned, nothing was broken.

I recommend everyone to buy your PC from Flow Up. Great quality, fast delivery. Everything you could want.

Date of the experience: 21 February 2026

Pc flowup

I received the PC quickly, good configuration, it works perfectly, well packed. Perfect.

The information is clear and flexibility is highlighted.

Date of the experience: 22 February 2026

PATIENCE IS A VIRTUE THAT IS ACQUIRED THROUGH PATIENCE

I ordered a Mountain PC on 23/01/26. Nathanaël tracked the order.

Cédric (after-sales service) followed up by phone when I had questions. They do their best to improve the online shopping experience.
For optimisation, Thomas is available, with follow-up on Discord if you have questions.

Date of the experience: 27 February 2026

Very positive review
Very positive review, despite comments about the delivery time, I had no issues: the screen was shipped the day after my order and the PC arrived 3 days later.
The PC works perfectly well and was packaged well for transport.

Date of the experience: 19 March 2026

Lucas Martin

a top team
A top team: I ordered 2 PCs, delivery in 1 week, and a team that listens. I’m delighted with my purchase—quality equipment. I recommend it 100%
Bravo team, you rock
Date of the experience: 16 March 2026
Nathan Leroy

If you don’t know where to go, there’s FlowUP
Pleasant staff, they check in with their customers, secure delivery and VERY well protected, test before sending
and these are quality products
If you don’t know where to buy, go to FlowUP. You can call to have custom PCs made if you don’t know your way around
Don’t hesitate to go there!
Date of the experience: 15 March 2026
Karim Bensalem

great 👍
Order received in 5 days (including the weekend)
Very good condition, good price, and responsive, efficient after-sales service.
I recommend.
Date of the experience: 27 February 2026
Léa Simon

EXCELLENT WELCOME
I would like to highlight the very positive work of Mr. Cédric at the Call Center and the welcome at Flow Up. He demonstrates professionalism, courtesy, and great availability towards the public.
He handles calls and reception efficiently, providing clear answers and guiding people correctly. His calm, respectful attitude and sense of service contribute to the smooth running of the service and good support for the public.
Date of the experience: 25 February 2026
Anis Touati

Great discovery...
I received my PC in one week via UPS. Perfectly packed, protected in two boxes. No issues starting it up and no problems since a week of use. Super happy!
Date of the experience: 19 February 2026
Lina Saadi

Flow up, it’s confirmed!
Excellent experience. The delivery time that was announced was respected, and the quality of customer support is top. The arrangements requested could be carried out without any problems. The PC I received meets perfectly the requirements and looks great.
Date of the experience: 15 February 2026
Maxime Lefebvre

I bought from Flow Up.
I recently purchased a PC assembled by Flowup, and the experience was flawless. The assembly is ultra neat (perfect cable management), the components are high quality, and the performance is exactly as promised—if not better.
Special mention for the secure packaging: the PC arrived in perfect condition. I recommend 100% for anyone who wants serious power without the hassle!
Date of the experience: 13 February 2026
Walid Farah

FAST DELIVERY AND EXCELLENT PERFORMANCE.
I received my PC in exactly 9 days! (Order placed on 10 February and received on 19 February). I’d like to thank the Flow Up team for their speed and sincerity.
About my PC, it’s the Savannah v2 equipped with an RTX 5060 Ti and a Ryzen 7 5700x with 16GB RAM. It’s perfect for gaming at 1440p in high/ultra quality on big AAA titles with 80/120 fps, and for e-sports at 240fps in low/high quality (depending on the games).

Date of the experience: 11 February 2026
Amine Haddad

HOW TO OPEN A SAV REQUEST?

open a ticket via the support page by indicating your order number, the product model, and a precise description of the problem. the more complete the information is, the faster we can process it.

You must be logged in to access the SAV form.

WHAT ARE THE SUPPORT RESPONSE TIMES?

Our team usually responds within 24 to 48 business hours. some diagnostics may require a bit more time depending on the complexity of the issue.

HOW DOES A REPAIR OR RETURN WORK

After analysing your case, we will share the procedure you need to follow. depending on the situation, a repair or a replacement of the component may be carried out.

What is the warranty for the PC?

All our assembled PCs are covered by a 2-year legal warranty, including coverage of defective parts and labour.

In the event of a breakdown, our after-sales service diagnoses the issue, and if necessary, we will arrange for the PC to be brought back for repairs.

IS SUPPORT AVAILABLE ON WEEKENDS

Our phone support is available on Saturday according to the hours indicated. You can also open a ticket at any time, including weekends. Requests are processed as soon as support resumes.

How can our support help you?

How can our support help you?

Do you need help with one of our products ?

Customer support response times

Log in

open a ticket

call us

satisfied customer

Log in

open a ticket

call us

satisfied customer

transparent

high-performing

Reliable

careful

Have a question? Call us on +33 7 44 30 30 82.

They talk about it better than we do !

4.2/5 +5 000 happuy customers

FLOW UP review

Pc flowup

PATIENCE IS A VIRTUE THAT IS ACQUIRED THROUGH PATIENCE

Very positive review

a top team

If you don’t know where to go, there’s FlowUP

great 👍

EXCELLENT WELCOME

Great discovery...

Flow up, it’s confirmed!

I bought from Flow Up.

FAST DELIVERY AND EXCELLENT PERFORMANCE.

open a ticket via the support page by indicating your order number, the product model, and a precise description of the problem. the more complete the information is, the faster we can process it.

FAQ - SAV

Main Pages

ABOUT US

RESOURCES

How can our support help you?

How can our support help you?

Do you need help with one of our products ?

Customer support response times

Log in

open a ticket

call us

satisfied customer

Log in

open a ticket

call us

satisfied customer

transparent

high-performing

Reliable

careful

Have a question? Call us on +33 7 44 30 30 82.

They talk about it better than we do !

4.2/5 ​ +5 000 happuy customers

FLOW UP review

Pc flowup​

PATIENCE IS A VIRTUE THAT IS ACQUIRED THROUGH PATIENCE

Very positive review

a top team

If you don’t know where to go, there’s FlowUP

great 👍

EXCELLENT WELCOME

Great discovery...

Flow up, it’s confirmed!

I bought from Flow Up.

FAST DELIVERY AND EXCELLENT PERFORMANCE.

open a ticket via the support page by indicating your order number, the product model, and a precise description of the problem. the more complete the information is, the faster we can process it.

FAQ - SAV

4.2/5 +5 000 happuy customers

Pc flowup