Pay for your PC in installments (up to 12 payments)PAYMENTS
Instalment payments (up to 12x) secured via Alma
ALL YOU NEED TO KNOW ABOUT PAYMENTS
If you can’t validate your order, don’t panic—make sure your details have been entered correctly.
Check out our FAQ below to find answers to your questions.
If that’s the case, contact our team, they’ll be happy to help you !
validate your basket
You will receive the confirmation email
setup
We prepare your order
validation
We will confirm by email that your order is ready
FOLLOW YOUR ORDER
You will receive a tracking number by email
Get it delivered
Meet on the delivery day
validate your basket
You will receive the confirmation email
setup
We prepare your order
validation
We will confirm by email that your order is ready
FOLLOW YOUR ORDER
You will receive a tracking number by email
Get it delivered
Meet on the delivery day
Frequently asked questions
What payment methods are accepted?
We accept payments by bank card (Visa, Mastercard, Bancontact) and credit card.
Can I pay in instalments?
Yes, we offer instalment payments with Alma. This option is available in 2x, 3x, 4x, 10x and 12x. The available options vary depending on the legislation in force in your country.
Is the payment secure?
Absolutely! All transactions are protected by SSL encryption and payments are secured via protocols such as 3D Secure, ensuring maximum protection of your data.
Can I get an invoice with VAT for my business?
Yes—if you’re a business, you can deduct VAT by entering your intra-Community VAT number in your account area before placing your order. No invoice changes can be made after an order has been validated.
Why was my payment refused?
If your payment was refused, it may be due to several reasons:
- Insufficient funds in your account
- Your bank has blocked the transaction for security reasons (please contact them)
- Error in the card details
- Temporary technical issue
👉 In this case, check your details and try again, or use another payment method.
Can I get a refund in case of an error or cancellation?
If you want a refund, contact our customer service.
If you cancel or return the product under the right of withdrawal (14 days), we will process the refund after receiving and checking the returned product.
When will my payment be charged?
Your payment is charged immediately after you validate your order. For instalment payments via Alma, the instalment dates are set at the time of the transaction.
I’ve been charged but I haven’t received a confirmation—what should I do?
If you’ve been charged but you haven’t received an order confirmation, don’t worry!
It’s possible that your transfer takes a little time to be processed. Check your emails (including spam) and your bank account.
👉 If you still haven’t received anything after 24 hours, contact our customer service, and we’ll check the situation for you.
Join the Flow🌊
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