Pay for your PC in installments (up to 12 payments)What to do in case of lag?
If you experience lag issues in-game, this may be due to several factors such as hardware problems, connectivity, or software issues.
Here are a few steps to try to resolve this issue:
Check your internet connection
If your internet connection is unstable or weak, this can cause lag in-game.
Try restarting your modem or router, or testing your connection with another device.
Test your connection speed.
Close the programmes running in the background
If your computer is running resource-hungry programmes in the background, this can affect game performance.
Try closing all unnecessary programmes before launching your game.
Check your computer specifications
If your computer does not meet the game's minimum requirements, this can cause lag in-game.
Check your computer specifications and make sure it meets the game's minimum requirements.
Update your drivers
Outdated drivers can cause performance problems in-game.
Make sure your drivers are up to date by downloading the latest updates from the manufacturer’s website.
Reduce the game’s graphics settings
If your game’s graphics settings are set too high, this can affect game performance.
Try lowering the graphics settings to improve performance.
Use a system cleanup tool
Temporary files and cache files can slow down your computer’s performance.
Use a system cleanup tool to delete these files and optimise your computer’s performance.
Does the problem persist?
Test your graphics card and its temperature with a PC diagnostic
This step involves checking the entirety of your system to see whether there are any problems, in particular with the blue screen.
You will need to search Userdiag on your search engine and download it.
UserDiag is a diagnostic tool that allows you to retrieve your computer’s hardware characteristics, while running different tests to ensure that your components are functioning properly.
How does it work?
Just run it, choose one of the three profiles, and UserDiag will take care of the rest!
The information about your BIOS, Windows, and the computer components will then be retrieved.
During detection and stress testing of your components, UserDiag will retrieve several values, such as temperature, CPU frequencies, RAM, and the graphics card. This will allow you to check that everything is working optimally.
Finally, at the end of the test, UserDiag will open your diagnosis in your browser. All you’ll need to do is check that everything is perfect!
Test your graphics card and its temperature with a PC diagnosis
When you carry out your Userdiag, you need to choose the long or extreme diagnostic to provide enough information.
Whatever happens, you must keep this diagnosis and send the link to it to our technician if the problem persists.
These details are very valuable and allow us to help you much more quickly and effectively.
Once the diagnosis has been carried out, you will see in blue advice to follow to repair your computer.
